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Главная » 2011 » Январь » 16 » НТС Orange won''t give me a 3.5G USIM
07:28
НТС Orange won''t give me a 3.5G USIM

Hi,

I have an Orange SPV M5000, but unfortunately managed to crack the screen. Rather than faff about with sending the phone off to be repaired and paying £stupid for the priveledge (no insurance as I've never lost, broken or had a phone stolen in many years of use), I opted for an early upgrade.

I wanted the HTC Touch Dual, but it wasn't available on Orange at the time, so I opted for the HTC Touch instead, knowing that my wife was due for an upgrade a few months later and we could swap.

What I didn't appreciate however, is that Orange only dish out 3.5G USIMS with 3.5G phones they themselves provide to you.

So once my wife received her upgrade, we swapped devices and I now have a Touch Dual. 

I phoned customer services asking for a 3.5G USIM and they refused. I'm now stuck with a 3.5G phone using only 2.5G connection with an 18 month contract to boot.

I AM a high volume user (Orange themselves have told me this), spending between £50 and £100 every month.

Any ideas?

Posted 15:57 17 Apr 08 by aaran76  
16:28 17 Apr 08
680 Posts
Im confused - if you have a HTC Touch that is not a 3 G phone anyway?
16:58 17 Apr 08
6 Posts

The Touch only has 2.5G (i.e. Edge) + WIFI.

The Touch Dual has 3.5G (i.e. HSDPA) with no WIFI.

 

:)

20:18 17 Apr 08
680 Posts
yes exactly - but you said you opted for the Touch (i.e. 2.5G) but then you say ur stuck with a 3.5G phone without the right SIM. Somethings confused because it makes no sense?
08:03 18 Apr 08
6 Posts

LOL...sorry. You're kinda right in that I didn't make it clear.

I upgraded my phone to the Touch.

Then, a few months later, my wife upgraded hers to the Touch Dual and we swapped phones. Therefore I NOW have the Touch Dual (3.5G) but Orange won't give me a USIM card.

Is that better?

12:01 18 Apr 08
680 Posts

ok. Well they should give you a 3G sim.

Tell them that youve bought a new phone and its 3G

Try someone else at customer services, i find different representatives can tell u different things.  Some of them are idiots, but get someone wih any common sense and they will give u what u want.

If they dont give u it, they deserve to loose ur business

16:32 18 Apr 08
6 Posts

I will try again. See what they say.

Cheers...

If anyone else has any other ideas, please let me know! I need my 3.5G!!!!!

13:52 23 Jun 08
6 Posts

So. Orange definitely won't give me a new 3G sim...and I still have abount 15 months of an 18 month contract left.

 Gutted.

 Anyone else have any similar problems, or even better, a solution to the problem???

14:14 23 Jun 08
680 Posts

mental note to not use Orange again!

Plus 3G on Orange isnt that great in many places so ur not really loosing out. Edge is often nearly as quick - why do u want 3G so much, r u intending to Video call?!

14:33 23 Jun 08
6 Posts

Not so much video call, but being a web developer, it'd be great to have mobile broadband speeds to allow me to have a usable VPN connection to work/home from wherever I am.

16:24 23 Jun 08
10480 Posts
anitalg
Sitting quietly in the corner
fingers in ears singing lala
Am sure you have tried it, but have you asked to speak to a manager?  If that fails, try going to an Orange shop when they are nice and quiet and being very nice, asking them to ring dealer support for you.  I had a similar thing when the N95 came out, it took some real dreeping to dealer support but they can do it eventually
00:45 24 Jun 08
39 Posts
it support

Here's what I've done in this situation:

 I received a 'spare' emergency sim card from orange once 'just in case' that doubled as a discount card on accys in orange shops.

 I was able to use this sim number with a different line on my orange account despite it being 'assigned' as a spare for my main number.

 So, tell orange that your wife's sim is showing 'sim card not recognised' on a few different phones. They'll post you a new sim for free if you say the right things but won't cut the existing one off just yet until you ring up once the new one is received. When you get it put it to one side for a bit, then a few weeks later ring the number given ( usually a different call centre than for customer services) and get them 'sim swop' it onto your account.

 Hope this helps.

Richard

p.s you have to run through similar hoops for their PAYG sims. IIRC they are the only telco that differentiates the sim provisioning. Annoying.

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